Housing Management Service

Supporting residents
to live independently
in high-quality accommodation

Delivering specialist housing accommodation and support to vulnerable adults with mental health, learning and physical disabilities.

450+

supported residents

24/7 Maintenance

From our own dedicated team

Emergency Support

Dedicated out-of-hours line for our tenants

In Partnership

Working in conjunction with care providers

Tailored Service

Personalised tenancy report plans for each tenant

About Us

We are a non-for-profit, HMO licenced provider

We work in conjunction with county councils, commissioners, private landlords and other stakeholders to provide high-quality accommodation services. Our properties are refurbished and maintained to a high standard, providing a homely setting.

Our Vision

To provide quality housing which is the cornerstone of community care for vulnerable people.

Our Mission

We are committed to helping vulnerable people to live independently, and to achieve their potential.

Meet The Management Team

Tailored Support

Services We Provide

Why Choose Us

Enabling Independence

24/7 Support

We have highly a specialised maintenance team and emergency support available 24/7.

Personalised Service

We work with individual tenants to develop personalised tenancy support plans, whilst Comfort Care Services provides social care support plans.

In Partnership

We provide access to external support such as occupational therapists, social services, employment groups and other other community based voluntary services.

Call Us Today

For more information, please call us on

Our Properties

Specialist Accommodation

This fully refurbished property features spacious communal areas, extensive landscaped gardens and a state-of-the-art passenger lift for easy access to the first floor.

This is a fully refurbished 6-bed learning disabilities service, complete with an easy-access lift and an adapted wet-room and ceiling hoist.

This exclusive detached property was fuly renovated to support 9 tenants. The service features two en-suite bedrooms and 3 communal bathrooms, a large kitchen, and 1 acre of landscaped gardens.

An example of a spacious wheelchair-accessible bedroom which is located on the ground floor in one of our 6-bed supported living properties.

An example of a fully accessible modern wet room with ceiling hoist, installed as part of a refurbishment project for a supported living property.

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Properties

Localities

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Tenants

Years Experience

Locations

Areas We Cover

RHL provides services in the South West region including:

Buckinghamshire – Aylesbury, Stoke Poges
Berkshire – Slough, Windsor, Reading, Maidenhead, Bracknell
Hillingdon – Uxbridge, Hayes, Ruislip
Surrey – Knaphill, Guildford, Redhill, Dorking, Woking
London – Hounslow, Kingston, Surbiton, Richmond

Who To Contact

Maintenance Support

Our maintenance team are on hand to support the
majority of maintenance works as required.

If you need to report a maintenance issue, please
contact the maintenance department on:
01628 902 466
or your housing officer who will support you to make
the necessary arrangements.

If you think you may have an emergency repair, or need
to contact us outside normal hours please call us on
01628 902 476.

Please note a repair is treated as an emergency if
there is an imminent and severe risk of danger to
yourself, your home or the public.

Make A Referral

Our services have specific referral criteria, to ensure each person gets the appropriate support they need.

Generally, people need to be referred for accommodation by care providers, social services or other support agencies which will then be followed by:

A detailed assessment conducted by our team
Discussions with the social worker or other refer
Funding agreement

To make a referral, please fill in the contact form below and include the referring agency details so that we can get in touch to conduct our assessment.

Get In Touch

Purpose/activity	Lawful basis for processing
To provide you with a service that you have requested	The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, for contract management purposes).
To identify problems or ways to make our service better	The processing is necessary for our legitimate interests (for example, for running our business, provision of our administration and IT services, network security, and providing a functional website).
To contact you about services which may be of interest to you . This may include processing your personal data to understand what may be of interest to you.	The processing may be necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to contact you about an event). You can opt-out of receiving communications from us about additional services or withdraw your consent at any time.
To respond to your requests for information, complaints or feedback	The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to improve our relationship with you or your organisation or to improve our services).
To comply with laws and to respond to and comply with requests from the government, regulators and other third parties with legal authority	The processing is necessary to comply with a legal obligation.
To provide evidence where this is required to exercise or defend legal claims	The processing is necessary in our legitimate interests (for example, to defend ourselves against a legal claim that you or a third party may make against us).
To investigate, detect and prevent fraud or crime and carry out related risk assessments	The processing is necessary to comply with a legal obligation.
To consider your application for a job	The processing is necessary to comply with a legal requirement. This processing is also necessary to take steps at your request prior to entering into an employment contract with you. The processing will also be necessary in our legitimate interests (for example, to ensure you have appropriate qualifications for the job).

Right	Description
To be informed	A right to be informed about the personal data we hold about you.
Of access	A right to access the personal data we hold about you.
To rectification	A right to require us to rectify any inaccurate personal data we hold about you.
To erasure	A right to ask us to delete the personal data we hold about you. This right will only apply where (for example): We no longer need to use the personal data to achieve the purpose we collected it for Where you withdraw your consent if we are using your personal data based on your consent Where you object to the way we process your data (see the right to object described below)
To restrict processing	In certain circumstances, a right to restrict our processing of the personal data we hold about you. This right will only apply where (for example): You dispute the accuracy of the personal data held by us Where you would have the right to ask us to delete the personal data but would prefer that our processing is restricted instead Where we no longer need to use the personal data to achieve the purpose we collected it for, but you need the data for the purposes of establishing, exercising or defending legal claims
To data portability	In certain circumstances, a right to receive the personal data you have given us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation or person, at your request.
To object	A right to object to our processing of the personal data we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process the personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
In relation to automated decision-making and profiling	A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To withdraw	A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with brochures and newsletters).
To complain	You have the right to make a complaint to our supervisory authority, which is the UK’s Information Commissioner’s Office.

Supporting residents to live independently in high-quality accommodation

450+

24/7 Maintenance

Emergency Support

In Partnership

Tailored Service

We are a non-for-profit, HMO licenced provider

Meet The Management Team

Donal Hegarty

Sheamala Chandrasingh

Services We Provide

Supported Accommodation

Intensive Housing Management

Tenancy Management

Security and Maintenance

Support with Benefits

Employment Support

Enabling Independence

For more information, please call us on

Specialist Accommodation

Properties

Localities

Tenants

Years Experience

Areas We Cover

Maintenance Support

Make A Referral

Contact Information

LEGAL

QUICKLINKS

Supporting residents
to live independently
in high-quality accommodation